Recently, relevant departments have openly solicited opinions on the "normal flight management regulations" and the "express regulations". In October 23rd, the China Consumers' Association indicated that consumers should pay attention to the compensation and compensation rules.

For the regulations on the normal management of flights, in improving the rules of compensation and compensation, the proposal should make a clear provision for compensation for losses caused by the delay of flight. The delay reached a certain time and no loss. We should draw on the experience of foreign countries and make the most of the different distance and different delay time. Low compensation regulations; for the long time delay of the flat, the China Association proposed that the limited space of the cabin and the limited range of activities should not allow the consumers to stay for a long time. The carrier should cooperate with the parties concerned to reasonably control the stay time of the apron and explain the situation to the consumers in time. If the delay is long, inform the situation and ask the customer to leave the plane to wait for the rest area. Establish a third party information release platform, announce the flight status in time, inform consumers of flight delays, cancel reasons, and predict the time of departure. Mobilize social forces, strengthen social supervision, urge enterprises to pay attention to and listen to consumers' opinions and improve service quality.

For the "express Ordinance", the China Consumer Association said that "the integrity of goods" is the core content of the acceptance. The internal articles in the outer packing are not always perfect, and the whole content can not be accepted simply by the "good external packing". In terms of the format terms, the enterprises of the China Association of China and National Association of China and the association suggest the rights and obligations between the enterprises and the users by a written contract, so that the quantity and quality of the service should be brought to the attention of the consumers in a remarkable way. Quantity, price or cost, time limit for performance, safety precautions and risk warning, after-sales service, civil liability and so on with the consumer, and in accordance with the consumer's requirements to be explained; in the case of loss compensation, the association suggested that the uninsured express delivery, loss, short, express delivery If the enterprise and its carrier and other relevant parties are at fault, they shall compensate for the loss in accordance with the 113rd article of the contract law (including the actual loss and the expected loss of benefit). For the uninsured express delivery delay, the express delivery enterprise and its carrier and other related parties are liable for breach of contract. The express delivery company shall compensate for the loss caused by the delay of the express delivery.

In the process of formulating laws, regulations, regulations and compulsory standards on consumer rights and interests in the process of formulating laws, regulations, rules and compulsory standards on the rights and interests of consumers, the association appealed to the relevant parties to solicit the opinions of the Consumer Association, fully reflect the demands of consumers and promote the scientific and democratic legislation.